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 File Creation FAQ
Hardcopy FAQ
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File Creation FAQ
Which applications do you currently support ?
| File Type |
Platform |
Highest Version |
Problems/Quirks |
| MS Word |
PC |
2003 |
Document reflows on different computers & printers, Colors on screen do NOT print the same on press, fonts do not embed correctly, Missing Fonts, Missing Graphics |
| MS Excel |
PC |
2003 |
Document reflows on different computers & printers, Colors on screen do NOT print the same on press, fonts do not embed correctly, Missing Fonts, Missing Graphics |
| MS PowerPoint |
PC |
2003 |
Document reflows on different computers & printers, Colors on screen do NOT print the same on press, fonts do not embed correctly, Missing Fonts, Missing Graphics |
| MS Publisher |
PC |
2003 |
Document reflows on different computers & printers, Colors on screen do NOT print the same on press, fonts do not embed correctly, Missing Fonts, Missing Graphics |
| Quark Express |
PC/Mac |
4.1/6.0 |
Missing Fonts, Missing Graphics |
| Adobe Page Maker |
PC/Mac |
6.5/7.0 |
Missing Fonts, Missing Graphics |
| Adobe InDesign |
PC |
CS |
Missing Fonts, Missing Graphics |
| Adobe PDF |
PC/Mac |
6.0 |
EPS files embedded set to different postscript level, Missing Fonts, Missing Graphics |
| Adobe PhotoShop |
PC/Mac |
5.5 |
N/A |
| Freehand |
Mac |
7 |
Missing Fonts, Missing Graphics |
| Corel |
PC |
9 |
Missing Fonts, Missing Graphics |
| Illustrator |
PC/Mac |
CS/CS |
Missing Fonts, Missing Graphics |
Which file formats do you prefer to receive ?
For black and white work we prefer to receive PDF files, and for color work we prefer
files from desktop publishing software such as QuarkXpress or Adobe Pagemaker.
Which file formats generate the most issues and why ?
Microsoft Office files such as MS Word and PowerPoint create the most issues in our
job flow, primarily because they were designed to reflow their text to fit the printer
to which they are being sent. They were also only designed to either be printed on a small
desktop printer, or be viewed on a computer screen. The color in Office
documents is created from three colors (RGB - Red, Green, Blue), when printed to a commercial
printer, the office document converts its colors into a four color process (CMYK - Cyan,
Magenta, Yellow, Black) but this often does not match the color correctly, and it is not
possible to adjust the colors to perfect the match.
In which file format should I save my graphics ?
For all graphic files we recommend either using TIFF or EPS files. Other graphic formats
such as JPG or GIF files were designed to compress graphics for viewing over the internet,
and due to this may cause issues such as jobs failing to print, or images printing pixelated.
You should also avoid placing a document within a document to serve as an image. It is far better
to convert the image you need to a TIFF or EPS before placing it into your application file.
At what resolution should I save my graphics ?
For all graphics files we recommend saving at 300dpi resolution. Any higher and the job make
take longer to process in our workflow, any lower and your image may appear pixelated.
How do I calculation the width of my document's spine ?
Our main two stocks are 50# and 60# offset, which have a PPI of 520 and 444 respectively.
To calculate your spine size, please follow this formula:
- Divide your page count by the PPI
- Multiply the above result by 16
- The final figure is your spine size in 16th of an inch (X/16")
How can I avoid the most common issues with file submissions ?
You can avoid the most common issues with file submission by remembering to:
- Include all fonts used in your application files
- Include all images used in your application files
- Embed all fonts in your PDF files
- Include only the files necessary for us to print your job
Are there any other issues of which I should be aware ?
Most of our printed jobs, unless they are being output to film, are converted
to some type of postscript file before printing. It is important therefore to
remember that if you are using a desktop application such as Word, Quark, Pagemaker
etc. and you wish to make a word or sentance Bold/Italic/etc., to use the actual
Bold/Italic/etc. version of the font, instead of using the Bold/Italic/etc. button
in the application. The reason behind this is that when your document is made into
a postscript file, only the font information is retained, the application affect
of bold/italic/etc. will likely be lost.
What media formats does NetPub accept ?
NetPub accepts files via CD-ROMs, DVD-ROMS, 3.5" diskettes, Iomega 100 and
250MB Zip disks, E-mail, FTP and USB/Firewire drives.
If you wish to submit your files via FTP or E-mail, please either contact customer services, or make it clear on the order information you provide to us.
To submit files to our FTP site, please contact customer services, and they will provide you with a username, password, and your own directory on the FTP site.
Hardcopy FAQ
In what format should I create my hardcopy for scanning ?
Your hardcopy can be either 1-sided or 2-sided, and should be as clean and clear as you can
make it.
What scanning issues are there of which I should be aware ?
You should be aware of the following when submitting your hardcopy for scanning:
- The scan of your hardcopy will always be of slightly lower quality than your original.
- Scanning will not be able to improve the document beyond the quality of the original.
- Reduction in text quality will be difficult to notice.
- Reduction in image quality depends on the complexity of the original images, the more
complex the image, the more the difference in quality will be noticable.
- Scanning may also darken black and white images, and lose some of the richness in color images.
Can you remove marks on my original hardcopy during the scanning process ?
Yes, we can remove marks on the original hardcopy, but the time and cost of this depends
greatly on the extent of the marking.
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